UAE'S FIRST
digital medical
concierge
platform

• The parties to this agreement are any user of this website and the owner of this website being EMPAC Healthcare FZCO (“EMPAC”). The data controller in respect of this website is EMPAC Healthcare FZCO, incorporated at IFZA Business Park, Dubai Silicon Oasis, Dubai, UAE.
• Any references to “we”, “us” or “our” in these terms and conditions shall be to EMPAC; references to “user”, “you” or “your” in these terms and conditions shall be to any user of this website; and references to “this website” will include, where relevant,the websites of any EMPAC subsidiary’s or associate’s website to which a link is provided on this website (“Group websites”).
• Your use of and access to this website will at all times be governed by the provisions of these terms and conditions and by using and/or accessing this website you accept fully all these terms and conditions and agree to be bound by and comply fully therewith. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them. 
• If you do not wish to be bound by and comply with these terms and conditions in full, your access and use of this website must be terminated immediately.

EMPAC is committed to ensuring the privacy and integrity of information submitted by users of our website, please see our privacy notice at  privacy notice.

• A user’s access to this website and the information contained on it, does not in any way convey or transfer any right in or to the intellectual property rights of EMPAC’s data or information displayed or accessible from the website or in any of the trademarks, copyright, designs, patents, domain names, know-how, confidential information, trade secrets or any other intellectual property rights which may vest in EMPAC or in the author, compiler, creator or licensor of such information.
• All EMPAC’s trademarks, logos, brands, domain names and other marks and intellectual property relating to this website, or any information contained or accessible from this website shall remain the sole and exclusive property of EMPAC and the relevant authors or licensors and the user undertakes that it will not use, disseminate, or otherwise deal with such intellectual property without EMPAC, the relevant licensor or author’s prior written approval.
• Copyright and all other intellectual property rights subsisting in any data base/s maintained by EMPAC and relating to this website is owned by EMPAC or the relevant provider or supplier thereof.
• A user may only use information retrieved, viewed, downloaded or otherwise obtained by viewing this website, for its own personal and non-commercial use and such information and/or data may not be sold, resold, transmitted or otherwise made available or disseminated in any manner via any media to any third parties unless the prior written consent of EMPAC has been obtained.
• The user undertakes not to change or delete any proprietary notices contained in any material, data or information downloaded or otherwise retrieved from the EMPAC website.
• Under no circumstances may a user reverse, engineer, disassemble, decompile, reproduce, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means, (electrical, mechanical, photo reproduction, recordation or otherwise) any of the material, information or content viewed, downloaded or otherwise retrieved from this website without the prior written consent of EMPAC.

• The content on this website is intended to provide information relating to EMPAC and the services provided by EMPAC’s operating divisions, which may include general medical information.
• The member understands and agrees that any opinion of the Medical Establishments and others on EMPAC’s site are solely their opinions and not that of EMPAC. Therefore EMPAC does not assume any responsibility or liability for the accuracy, reliability, dependability of the contents opinion on the site including the qualification, experience, credentials quality stands or other data regarding the Medical Establishment. EMPAC does not assume any responsibility, liability for damage or injury to user/patient arising from the use of any content/information, advice/opinion given on the web site.
• The member agrees and acknowledge that EMPAC does not make any representation or warranty and do not guarantee the accuracy or legitimacy of any information/ opinion/content/provided vide the listing services of healthcare providers to users or patients. EMPAC will not be liable for any physical, mental, monetary, or other damages/loss sustained due to use of our site and due to reliance by member on such advice/opinion/information, provided by the Healthcare providers.
• EMPAC does not warrant, hold out or represent that any services, benefits or facilities offered on this website to users or a class of users, such as online booking available to certain registered healthcare professionals will always be available, be accurate, reliable, or perform the functions it was intended to. Users are cautioned against relying on any such service or facility provided and should always independently verify any information or confirmation contained or generated from this website or any software associated therewith.

• EMPAC provides hypertext links to websites on the internet which are operated by third parties. Users are encouraged to use discretion when searching or accessing such links.
• Under no circumstances does EMPAC take responsibility for the content and/or services or products offered on third-party websites which may be linked to this website and gives no warranty, guarantee and makes no representation in respect of such linked websites.
• The provisions of these terms and conditions do not apply to such third-party websites as these websites are not maintained and/or hosted by EMPAC or its service providers.
• This website may contain advertisements, comprising, inter alia, any illustrative and/or textual material, including banners, pop-up windows, buttons, intermercials, links and advertising sponsorships. Unless specifically otherwise indicated in writing, EMPAC does not endorse any product whose services are advertised or promoted by such advertisement, nor does EMPAC make any representation or give any warranty in regard to the content, accuracy, suitability or fitness for purpose of any material, information or data contained in or linked to any such advertisement.
• EMPAC reserves the right to ask you to remove any links to our website at any time if we believe that it is damaging to our reputation or taking advantage of it, and to withdraw linking permission without notice.
• If you wish to make any use of content on our website other than that set out above, please contact EMPAC at any time via e-mail at info@empac.ae.

• The user undertakes to conform to generally acceptable internet etiquette and to abide by any EMPAC operating policies which may be amended from time to time at EMPAC’s discretion. The user warrants and undertakes that all information, documentation, data and material provided or transmitted to EMPAC will be accurate, truthful and current and the user is solely responsible for the content of such information, documentation, data and material.
• EMPAC reserves the right to take any action in relation to any documentation, information, data or material which EMPAC may in its sole discretion deem necessarily appropriate, if it believes that the failure to take such action may create any liability whether perceived or otherwise for EMPAC or its suppliers, or advertisers who cause EMPAC to lose or suffer any harm or damages in any proprietary interest or goodwill or which may adversely affect the provision or access to this website or the services of any of its service providers. In particular, the user undertakes:
• Not to violate the privacy of any person or to violate the security of any computer system or network, which shall include but not be limited to:
  • The infringing, directly or indirectly, of any third-party copyright, patent, trademark, trade secret or any other proprietary rights or rights to publicity or privacy;
  • The violation of any law, statute, ordinance, regulation or public policy in force in United Arab Emirates. In this regard the user undertakes to familiarise itself with and ensure that the user is kept continuously aware of any amendments to such laws or regulations which may be in force from time to time;
  • Any information, documentation, data or material submitted or provided to EMPAC shall not be defamatory, trade libellous, unlawfully threatening or unlawfully harassing, obscene, offensive or in bad taste;
  • Any files transmitted shall not contain any “viruses”, “Trojan Horses”, “worms”, “time bombs”, “cancelbots” or any other computer programming routines or software that is intended to damage, detrimentally interfere with, intercept or expropriate any system, data or computer network nor to engage any activities which can be regarded as hacking or otherwise interfering with the integrity of this website and its supporting infrastructure;
  • The commission of any act or any omission which may have adverse technical effects on the integrity or functionality of this website and its supporting servers and infrastructure; and/or
  • Giving or making available in any way the user’s username and password to any other person in any manner for such person’s use, and the user undertakes to take whatever steps as may be necessary to ensure the safekeeping and confidentiality of such username and password and in any event a user shall not disclose same to any third party without EMPAC’s prior written consent. A user shall be legally bound by and held responsible for actions taken with its username and password. The user hereby acknowledges that EMPAC is entitled to reasonably presume that the user is the transacting party where a specific username and password has been used to gain access to, view and/or engage in any activity on this website or any part thereof;
• To immediately notify EMPAC should it have any reason to believe that the confidentiality of the username and password may be compromised; and
• To inform EMPAC of any restrictions and/or limitations on the authority of any authorised user who has been given access to the service and/or content of this website promptly and in writing.

• Due to the number of sources from which EMPAC obtains content and the nature of electronic distribution via the worldwide web and internet, neither EMPAC nor any of its suppliers shall be liable to any user or to any other person in respect of any loss or damage of whatsoever nature caused by or arising from any of the following circumstances:
  • resulting from or related to the use or access of, or the inability to use or access, any of the information, content or services provided on this website;
  • any fact or circumstance beyond the reasonable control of EMPAC;
  • any breakdown in the service provided by external suppliers and the unavailability or defective performance of any software or any of the services available on or from this website;
  • the performance or unavailability of this website, or any other website to which it is connected or linked;
  • any suspension or interruption of access to this website by EMPAC;
  • any breach of privacy or security by any person or entity;
  • the loss, damage, destruction, theft, contamination or corruption of any data, information or content accessible by means of this website;
  • the preservation and protection of the integrity of any text or any other form of data, information or content which is contained on or accessible from this website;
  • any publication or use of any information or data contained on or accessible from this website; and/or
  • a user’s failure to perform any of its obligations under these terms and conditions, including but not limited to a failure to comply with any of the provisions of clauses 6 and 8.
• Without limiting the generality of the foregoing, neither EMPAC nor its suppliers shall be liable for any direct, consequential or indirect loss suffered by a user or any other person.
• While EMPAC will use all reasonable endeavours to ensure the integrity, security and confidentiality of all personal information submitted and/or obtained from a user, it will not be held liable under any circumstances if such information is compromised, disseminated or otherwise disclosed through conduct outside the control of EMPAC such as hacking, infection by “viruses”, “Trojan Horses” or any other computer programming routines or software that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
• EMPAC hereby disclaims any liability for any and all losses, liability, costs or damage suffered or incurred by a user or any other person arising out of or in connection with the use, provision or distribution of any feature or service which may be promoted, displayed on, or associated with, this website or any other website which can be accessed from this website, however such loss or liability may occur, and whether such loss or liability is financial, personal, consequential, incidental or otherwise.
• EMPAC does not warrant or represent that the functions, facilities or services or content contained on this website, or access to this website or any part thereof, will be uninterrupted or error free, that defects will be corrected, or that this website and/or the server that makes it available to a user, is free of viruses, infections, bugs or the like, nor does EMPAC make any warranty or representation, whether express or implied, as to the reliability, accuracy, usefulness, adequacy, quality, currency, completeness, suitability, fitness for any purpose or otherwise of any of the information, services, facilities, data or material displayed on or accessed from this website.
• The user hereby indemnifies and holds EMPAC and its suppliers harmless against any and all claims in respect of any loss or damage referred to in clauses 7.1 to 7.4 of these terms and conditions.
• Notwithstanding the foregoing, no provision in these terms and conditions excludes or limits, or purports to exclude or limit, in any way our liability to you where it would be unlawful to do so.

• Where any user is permitted to participate in online communications such as requesting information, receiving alerts, sending and receiving e-mail, engaging in conferences, downloading and uploading files and other uses permitted by EMPAC, such access and participation is subject to the following:
  • files that may be uploaded, public messages sent and a user’s activity in conferences are subject to review, modification and deletion without notice by the representative of EMPAC responsible for the administration in the area where the activity takes place;
  • EMPAC’s operating policy relating to online conduct, storage and deletion of e-mail and uploading files, conferences, bulletin boards and other matters are available and/or will be made available online. EMPAC reserves the right in its sole discretion to change such policies at any time and from time to time; and
  • files uploaded to a bulletin board may be subject to limitations on usage, reproduction and dissemination and users are responsible for adhering to such limitation should they download same.
• Users are specifically prohibited from engaging in any of the following activities:
  • posting or transmission of any message which is or is likely to be interpreted as libellous, harmful, threatening, abusive or defamatory in the opinion of EMPAC
  • posting or transmission of any message, data, image or program which is indecent, obscene or pornographic;
  • posting the same note more than once (“spamming”);
  • interception or attempted interception of e-mail or other private communications not intended for that user;
  • use of this website as a mass unsolicited distribution medium to communicate a generally unsolicited message; and/or
  • sending unsolicited e-mail messages through third-party mail service in order to relay, hide the origin of the e-mail to others.
• A user’s participation in online communications occurs in real time and is not edited, censored or otherwise controlled by EMPAC. EMPAC cannot and does not screen content provided by users during online communications. Notwithstanding the foregoing, EMPAC reserves the right to monitor and record content in online communications, but is not obliged to do so. EMPAC reserves the right to remove content which EMPAC in its sole discretion determines to be harmful, offensive or otherwise in violation of these terms and conditions or EMPAC’s operating policies.

• In the event that a user should engage in any one or more of the prohibited practices or fail to comply with any obligations contemplated in clauses 6.2 and 8.2, or otherwise breach any of the provisions of these terms and conditions, which shall be determined in EMPAC’s sole discretion and which decision shall be final, then EMPAC shall be entitled, without prejudice to any of its rights, to:
  • suspend or terminate, without notice, a user’s access to or use of this website or any service or facility;
  • charge the user for any costs incurred by EMPAC, including, but not limited to, administration costs and downtime; and
  • in the event that any such practice has an adverse technical effect on the network, to require the user to take such steps as may be necessary to rectify the situation at his/her own cost and expense.
• The suspension or termination of a user’s right to use or access this website or any part thereof, will not affect the provisions of these terms and conditions which shall survive any such suspension or termination.

The provisions of these terms and conditions are stipulated for the benefit of EMPAC, its officers, directors, employees, agents, licensors, suppliers and information providers. Each of these persons or entities shall have the right to assert or enforce any of these provisions directly against the user on its own behalf which persons or entities hereby accepts such stipulation.

The provisions of these terms and conditions are governed by UAE Law.

These terms and conditions constitute the whole agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein.

Failure or neglect by EMPAC to fully enforce at any time any of its rights or any of the provisions of this agreement, shall not be construed as a waiver of its rights, nor shall such failure or neglect in any way act as an estoppel or effect the validity of the whole or any part of these terms and conditions, nor prejudice EMPAC’s rights to take any action which may have arisen in the past or which may arise in the future.

EMPAC reserves the right to change the content, presentation, format, performance, layout, facilities and services available or displayed on this website or any part thereof at its sole discretion and hereby disclaim all liability, losses, claims, damages or inconvenience which may be suffered by any person as a result of such changes.

EMPAC may modify these terms and conditions at any time and such modification shall be effective immediately on the posting of such amendment or modification on this website. A user may request e-mail notification of such amendments or modifications by contacting EMPAC at info@empac.ae.

It is the responsibility of all users to be regularly ensured that they are aware of any modifications and/or updates or changes.

The continued use, access to or viewing of this website and or the services offered by a user shall be deemed to be conclusive acceptance of such modified terms and conditions.

In the event that any provision of these terms and conditions is found to be invalid, unlawful or unenforceable, such provision will be separable from the remaining provisions, which shall continue to be valid and enforceable.

The user shall not cede any of his/her rights nor delegate any of his/her obligations under these terms and conditions.

EMPAC shall be entitled to cede and transfer or delegate to any third party at its absolute discretion all or any of its rights or obligations under these terms and conditions.

If any specific terms of use appear on this website in regard to all or a portion of the content displayed on or accessible from this website, which specific terms of use conflict with any of these terms and conditions, then the specific terms shall prevail in regard to such content.